Frequently Asked Questions

Once your payment is validated, you will immediately receive a confirmation email containing your order number and a summary of your items. If you cannot find it, please remember to check your spam folder.

We accept secure payments by credit card (Visa, Mastercard, American Express) as well as PayPal, Apple Pay, and Google Pay. All transactions are encrypted according to the highest security standards.

In order to guarantee fast shipping, our teams prepare your order shortly after its validation. If you wish to modify your address or cancel your order, please contact us within one hour of purchase. After this time, the package will already be in the process of being shipped.

Absolutely. Our store uses SSL encryption technology to protect all your personal and banking information. We never have access to your credit card numbers.

We process and ship orders within 24 to 48 business hours. Standard shipping typically takes between 5 and 8 days. Currently, shipping is free for all orders.

Yes, we ship our jewelry worldwide. Delivery times may vary slightly depending on the final destination and local customs procedures.

As soon as your order leaves our warehouse, you will receive an email containing a tracking link and number. You can enter this number on our Track Order page to follow your package in real time.

All our pieces are forged from premium quality 316L stainless steel. They are then enhanced with a brilliant gold or silver finish, designed to last.

Yes! The stainless steel we use is 100% waterproof. You can wear your jewelry in the shower, at the pool, or in the sea without fear of it tarnishing or rusting.

No, the health of your skin is our priority. Our jewelry is certified nickel-free, lead-free, and cadmium-free. They are completely hypoallergenic and will never turn your skin green.

Although they are durable, to maintain their original shine, we advise you to clean them occasionally with a soft microfiber cloth. Avoid direct contact with harsh chemicals, such as bleach.

We have created a detailed guide to help you. Visit our Size Guide to learn how to measure your finger or wrist easily from home.

Yes, the majority of our pieces are delivered in an elegant premium box, perfect for gifting or keeping your jewelry safe from dust.

You have 14 days after receiving your order to return an item if it does not suit you. The jewelry must be unused and returned in its original packaging.

Once your return is received and inspected by our teams, the refund will be processed automatically to your original payment method. This generally takes between 3 and 5 business days depending on your bank.